Shipping Policy

Shipping Guarantee

IMPORTANT UPDATE 12/1/2021 - Please See Shipping Delays for more information due to current circumstances on guarantees

Most items in the product catalog will typically be shipped the same day if ordered before 11 am EST Mon-Fri or the following business day if ordered after 11:00 am EST. The customer will be notified if there is for some reason a backorder of any of their order. *We are not responsible for delays of delivery caused by UPS, USPS, or FedEx or weather delays.*  Shipping to HI or AK has to pay the FedEx, UPS, or USPS Priority mail pricing when ordering. They do not qualify for our flat rate special shipping.

Our parts catalog items

Our parts catalog items are priced for national distribution and are, thus, lower than we normally charge in our service work.

Service hours

Service hours for parts orders are 7:00 AM to 5:00 PM Eastern Time, Monday through Friday. We also randomly check and reply to e-mails during off-hours.

Warranty

Warranty includes 1 year for garage door parts and 90 days for electrical components. Warranty coverage is based on normal use and does not cover abuse or acts of God.

Returns

Returns on all products are accepted unless it is a special order. Special orders include but are not limited to, commercial and industrial springs, obsolete torsion springs, and over-stressed springs. These include, but are not limited to, all springs rated at fewer than 10,000 cycles on seven-foot-high doors with 15" radius tracks. The only extension springs that are returnable are the 25" springs for double-looped and clipped springs for seven-foot-high doors and 27" springs for eight-foot-high doors. Parts can be returned for up to 30 days if the item is in its original condition.

The customer pays for the original shipping as well as for shipping to return the product. Promotional items that were included for free with your purchase must also be returned, or a charge for the full sales price will be subtracted from your credit. In order to receive credit, items must be returned to:

DIY Garage Door Parts LLC
Stony Point, NC 28678